Strengthen Your Career Foundation

SkillSmith is improving workforce development through practical solutions in compliance, collaboration, and coaching. Join our team to make a real impact.

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Join our team committed to enhancing organizations through the COM-B methodology and practical workforce development solutions. We seek motivated individuals eager to create measurable results across various industries. Whether you work remotely or in one of our offices, you'll contribute to a culture that values practical thinking, continuous learning, and tangible outcomes.

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Problem Solving

We encourage practical approaches to address complex workforce challenges.

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Data Driven

Our strategies rely on solid data and insights, ensuring effective results.

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Team Culture

We promote cooperation, where varied viewpoints contribute to creating effective solutions.

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Continuous Learning

Each project offers chances to expand your expertise across different sectors.

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Customer Focus

We're committed to grasping and fulfilling our clients' specific requirements, supporting their progress and ours.

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Career Growth

Your professional progress aligns with our company's growth, providing clear opportunities for advancement.

Current Openings

We're Hiring!

Customer Success Manager Location: Remote
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SkillSmith is seeking a Customer Success Manager to ensure our clients get the most value from our workforce development solutions. You'll be the main contact for a group of clients, assisting them with implementation, adoption, and ongoing improvement of our platform.

Your Responsibilities:

  • Build and maintain strong relationships with assigned clients
  • Guide successful onboarding and implementation of SkillSmith solutions
  • Identify opportunities for clients to expand their use of our platform
  • Work with internal teams to address client needs and improve our product
  • Track and report key client success metrics
  • Conduct regular check-ins and quarterly business reviews with clients

Requirements:

  • 3+ years of Client Service role, ideally working with a portfolio of multiple accounts.
  • A plus if you have business development, and/or Client Success experience in IT/Software industry.
  • Passion for delivering amazing customer experiences.
  • Excellent verbal and written communication skills.
  • Comfortable presenting to an audience.
  • High attention to detail and superb organizational skills.
  • Natural problem solver never satisfied with the status quo.
  • Thrive in a fast-paced, ever-changing startup environment.
  • Bachelors degree or equivalent experience.